Operations & Process Management Best Practices

The Sterling Criteria category asks how you design, manage, and improve your key work processes to deliver products / services that produce value for the customer and organizational success and sustainability. This includes performance measures and in-process measures and your methods to improve products / services and reduce variability.

It also asks how you control costs, manage your supply chain, offer a safe workplace, prepare for potential emergencies, and innovate for the future to ensure effective operations and deliver customer value.