Measurement Best Practices

The Sterling Criteria category asks how your organization measures, analyzes, reviews, and improves performance by using data and information at all levels throughout your organization, and how you use comparative and customer data to support decision making.

It also asks how you manage and grow knowledge assets and embed learning in the way you operate, and how you ensure the quality and availability of data, information, software, and hardware needed by your workforce, suppliers, partners, and customers.