Training and Development: Course Offerings
Click on the course title to see Learning Outcomes and agendas.
2008 Sterling
Criteria: A Management System for World-Class Performance
What are the best practices for managing successful organizations?
Sterling
Criteria: Diving Deeper
Do you want a more in- depth look at the Sterling Criteria?
Leading
For A Sustainable Future
Do you want to make your organization better for all stakeholders?
Beginning
Process Improvement
Would you like to improve a front-line process?
Understanding the Sterling Navigator
What if you want to get a baseline assessment of how your organization measures up to performance excellence, and you employees don’t know any of the language?
Building Your Organizational Profile
What are the critical success factors for your organization?
Organizational Self-Assessment Training: Measuring your Organization against World-Class Standards
Does your organization want a fast-track start in assessing itself for performance excellence?
Balanced Scorecard for Performance Excellence
How do you begin with the end in mind and measure the right things?
Leading to Performance Excellence
What do leaders of world-class organizations do?
Knowledge Management
How do we build a system to capture and use past, present, and future knowledge?
Getting Started on the Challenge
What does it involve? How do we form teams?
How to Prepare a Sterling/ Baldrige Application
What are some tips and tools you can use in compiling an application?
Internal Assessors Training: Building Capacity to Assess Organizational Performance and Write Feedback for Improvement
How can you build expertise in your organization if you can’t commit the time to become Sterling Examiners?
Evaluating Applications
How do you write feedback and score applications? - Sterling Examiners only.
Sterling Examiner Training
What is the highest level of learning you can attain personally and to help your organization? – Sterling Examiners only.
Click here for the Registration form
and the Training Calendar