Products and Services: Assessment Tools

How would you like your organization to:

The Florida Sterling Council has seven unique assessment tools designed to take your organization through various levels of evaluation enabling you to prioritize improvement objectives. They are all based on the Sterling Criteria for Organizational Performance Excellence.

  • Improve overall performance and the bottom line?
  • Accelerate improvement efforts?
  • Exceed customer and stakeholder expectations?
  • Identify, focus, and engage all employees on a common set of goals?
  • Capitalize on today's ever-changing environment?

Frequently Asked Questions About Assessment

Click here to view a flowchart of Assessment Process

How You Can Achieve These Goals:

The Florida Sterling Council has seven unique assessment tools designed to take your organization through various levels of evaluation enabling you to prioritize improvement objectives. They are all based on the Sterling Criteria for Organizational Performance Excellence and the Malcolm Baldrige National Criteria for Performance Excellence.

Each of the seven Sterling process levels is designed to progressively move organizations toward their goals of performance excellence.

  1. Sterling Navigator
    This survey-based evaluation tool is simple, quick, and easy to use. It will provide you with a "snapshot" of where your organization currently is, and identifies organizational strengths and the key opportunities for improvement. It is an excellent tool for helping focus the organization and set future direction
    For more information on the Sterling Navigator, please click here
  2. Sterling Horizon
    The Sterling Horizon assessment helps you begin the process of telling the story of your organization in a concise way. You will complete the 5-page Organizational Profile to define the big picture of what is important to your organization. The Horizon process provides you with an opportunity to better understand the Sterling/Baldrige Criteria through a half-day site visit with a senior examiner or Sterling staff member. This hands-on consultative and mentoring approach is followed by a formal feedback report that will give you direction and focus points as you move forward on your Path to Excellence.
    For more information on the Sterling Horizon, please click here
  3. Sterling Explorer
    The Sterling Explorer includes the Organizational Profile, but also ask you to start exploring how you align, “what you do” to “what you say is important.” You will receive an overview of the Sterling/Baldrige Criteria, instructions and modeling of how to use bulleted responses in the template to ensure you give the most accurate and complete description of how you currently operate. You will receive a feedback report with strengths, opportunities for improvement, and recommendations for next steps to plan your highest impact actions to continue on your Path to Excellence.
    For more information on the Sterling Explorer, please click here
  4. Sterling Business Blueprint
    The Sterling Business Blueprint is a guided assessment designed for large and small businesses and not-for-profit organizations. This 3-day split workshop helps introduce you to the Sterling/Baldrige Criteria as you assess your organization, learn about best practices, and prioritize improvement opportunities. You receive coaching through the design of your projects and also have remote access to the coach as you implement your projects. You receive final feedback on your projects and guidance on the next steps in your Business Blueprint Improvement Plan.
    For more information on the Sterling Business Blueprint, please click here
  5. Sterling Challenge
    This intermediate-level approach continues the evaluation and assessment process at all levels of an organization. The Challenge process provides opportunities to involve more members of the organization, is more in-depth, and includes an abbreviated on-site review by a team of Sterling Examiners. The resulting feedback report provides more specific strengths and opportunities for improvement and offers valuable input for the strategic planning process.
    For more information on the Sterling Challenge, please click here
  6. Governor’s Sterling Award
    Sterling Examiners perform a comprehensive assessment of the organization, including an extensive on-site review and in-depth feedback report that identifies many strengths and opportunities to help formulate improvement plans. Organizations that have fully implemented the STERLING MANAGEMENT SYSTEM may be recognized as role models for performance excellence through the Governor's Sterling Award process and are selected by the Sterling Panel of Judges. Recipients of this prestigious award represent all sectors of Florida's economy, including Manufacturing, Service, Health Care, Hospitality, Public, and Education.
    For more information on the Sterling Award, please click here
  7. Governor’s Sterling Sustained Excellence Award
    The Governor’s Sustained Excellence Award is designed to enable Governor’s Sterling Award recipients (within four years) to retain their role model status. This high-level assessment process examines how well you have continued to improve and innovate to sustain and grow your organization in a competitive environment. The highly experienced Examiner team will review your application that includes an updated Profile, improvements based on previous feedback, specific sustainability questions, and Results. The site visit is conducted at the Executive level, and you will receive an Executive Summary style feedback report to continue your journey. Your final report will go to the Panel of Judges to determine continued role model status and selection for the award.
    For more information on the Sterling Sustained Excellence Award, please click here

Click here to download All Previous Governor's Sterling Award Recipients.

To find out more about the Florida Sterling Council, call (850) 922-5316.

Your Source For Organizational Performance Excellence