Performance Improvement: Sterling Challenge
The intermediate-level Sterling Challenge process continues the review and assessment process, extending evaluations into all sectors of an organization. The Challenge process is a stepping-stone for organizations aspiring to earn the Governor’s Sterling Award.
Organizations submit a 20-page application that is scored against the seven categories of the Sterling Criteria: Leadership, Strategic Planning, Customer and Market Focus, Information and Analysis, Human Resource Focus, Process Management, and Business Results.
When an organization submits a Sterling Challenge application, the Sterling Office assembles a team of six to seven Examiners. These Examiners complete an independent review of the application. They then meet for two days to come to consensus on their findings of strengths and opportunities for improvement, and to prepare for the four to five day site visit.
On site, the team interviews employees at all levels of the organization, reviews additional documents and results to verify and clarify the original application in its relationship to the Sterling Criteria for Organizational Performance Excellence.
Finally, the team prepares a written feedback report with five to seven key strengths and opportunities for improvement for each category. Also, the team includes recommendations for the steps they feel are most important to address for the organization to move to the next level of performance excellence. These recommendations may be used as a basis for strategic planning.
Sterling Challenge applicants are recognized at the annual Sterling conference to showcase their pursuit of advancing to higher levels of performance.
We invite you to take the Sterling Challenge and take your organization to the next level.
The Sterling Challenge is most suitable for organizations that:
Sterling Challenge
2011 Challenge
Application
To find out more about the Florida Sterling Council , call (850) 922-5316.