Performance Improvement: Sterling Award

Please also download the corrected version of page 25 of the Criteria Book Download pg 25 Now

This final step in the Sterling assessment process leads to the recognition of “Role Models for Organizational Performance Excellence.” Applicants for the Governor’s Sterling Award have implemented the Sterling Criteria and are competing to win the state’s most prestigious award for performance excellence.

Organizations submit a 50-page application that is scored against the seven categories of the Sterling Criteria:
1) Leadership
2) Strategic Planning
3) Customer and Market Focus
4) Measurement, Analysis, and Knowledge Management
5) Workforce Focus
6) Process Management
7) Results

When an organization submits a Governor’s Sterling Award application, the Sterling Office assembles a team of six to eight Examiners. These Examiners complete an independent review of the application. They then meet for two days to come to consensus on their findings of strengths and opportunities for improvement, and to prepare for the substantial five to six day site-visit.

On site, the team interviews employees at all levels of the organization, reviews additional documents and results to verify and clarify the original application in its relationship to the Sterling Criteria for Organizational Performance Excellence.

Finally, the team prepares a detailed written feedback report highlighting key strengths and opportunities for improvement for future organizational planning.

The Sterling Panel of Judges selects organizations that have successfully implemented the Sterling Criteria across the organization, and these recipients are recognized at the annual Governor’s Sterling Award Banquet.

Since its inception, the Sterling Council has acknowledged 57 organizations as Governor’s Sterling Award recipients and “Role Models for Organizational Performance Excellence.”

The Governor’s Sterling Award application is most suitable for organizations that:

• Do long and short-term strategic planning
• Have a refined set of measures and targets
• Use comparative and benchmark data to set targets
• Have identified, documented, and measured the effectiveness of key customer, product, service, business, and support processes
• Have clearly defined comprehensive human resource plans
• Have positive results over time (trends) in many to most key business areas
• Utilize a standardized process to review in-process and end-of-line results, take corrective action, and make improvements

View a list of "PowerPoint Presentations" highlighting the Criteria categories.
View the Major Components of The Sterling Criteria in HTML format.
View the 2007 Governor's Sterling Award Recipients in HTML format.

Click below to download:

The Sterling Criteria -
Corrected page 25 of The Sterling Criteria

2008 Award Application Book -
Healthcare Notes
Education Notes
All Governor's Sterling Award Recipients

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Governor's Sterling Award Recipients
Current Role Models

2008
Hillsborough County Tax Collector
Marion County Sheriff’s Office
Orange County Clerk of Courts
Shands HealthCare
The Ritz-Carlton, Sarasota

2007
Brevard Public Schools
Division of Blind Services, Florida Department of Education
Howard D. McMillan Middle School, Miami
Landrum Professional Employer Services, Inc., Pensacola
Miami VA Healthcare System
Quest Diagnostics Incorporated, South Florida Business Unit

2006
Miami-Dade County Health Department (Miami)
Ramblewood Elementary School (Coral Springs)

 

Previous Recipients of the Governor's Sterling Award

2005
Charles R. Hadley Elementary School, Miami
Tropical Financial Credit Union, Miramar

2004
Cargill Phosphate Production, Riverview
Dante B. Fascell Elementary School, Miami
Motorola iDEN Subscriber Supply Chain Operations, Plantation
North Beach Elementary School, Miami Beach

2003
Boeing Special Operations Forces Aerospace
Support Center, Ft. Walton
City of Coral Springs
Clerk of the Circuit Court, Palm Beach County
Kendale Elementary School, Miami

2002
Miami-Dade County Health Department

2001
City of Jacksonville
Sarasota Memorial Hospital

2000
Azalea Elementary School, St. Petersburg
Northeast Florida State Hospital, Macclenny
The Ritz-Carlton Hotel, Naples

1999
East Coast Transportation, Jacksonville
Florida State Hospital, Chattahoochee

1998
United States Coast Guard Marine Safety Office, Jacksonville
Marjorie Kinnan Rawlings Elementary School, Pinellas Park
Amelia Island Plantation, Amelia Island
Florida Department of Revenue
Florida Department of Labor – Division of Unemployment Compensation

1997
Cargill Juice Products, Frostproof
City of Coral Springs
Omni Jacksonville Hotel, Jacksonville

1996
AT &T American Transtech, Jacksonville
Baptist Hospital of Miami
Merrill Lynch Credit Corporation, Jacksonville
Mike Shad Ford, Jacksonville

1995
AT & T Paradyne, Largo
Honeywell Military Avionics Guidance & Navigation Operation, Clearwater
Merrill Lynch Insurance Group Services, Jacksonville
Morton Plant Mease Healthcare, Clearwater

1994
Florida Hospital, Orlando
Group Technologies Corporation, Tampa
John Crane Belfab, Daytona Beach
Monsanto Company, Nylon Fibers Division, Pensacola
Naval Station, Mayport
Sacred Heart Hospital, Pensacola

1993
Armstrong World Industries, Pensacola
AT&T Universal Card Services, Jacksonville
Honeywell Space Systems Division, Clearwater
Pinellas County Schools, Largo

To find out more about the Florida Sterling Council, call (850) 922-5316.