Performance Improvement: Navigator

All you need to know about the New Sterling Navigator.

The first phase of the Sterling assessment process is a simple, cost-effective, and quick tool that provides organizations with a snapshot of where the organization currently is.

The process begins with the organization administering a survey to a cross section of employees. The Sterling Council then analyzes the data, determines the results, and provides a feedback report for the organization.

Several strengths and areas for improvement are identified as related to the Sterling Criteria; this information can be used by organizations to set future direction and develop strategic plans.

The Sterling Council offers mentoring as a follow-up once the Navigator feedback report has been delivered. This mentoring is customized for each organization.

Conducting the Navigator self-assessment helps organizations introduce the Sterling Criteria to their workforce. By placing a priority on the improvement initiatives, organizations can more effectively implement an award winning management system and move closer to the goal of performance excellence.

The Sterling Navigator is most suitable for organizations that:

• Want to quickly and inexpensively measure employees’ knowledge and perceptions about your overall organizational management system
• Want to utilize the tool as a climate survey
• Have new leadership who want to understand the current organizational structure and climate
• Have used a higher-level self-assessment tool, feel they are making progress, but want to check for understanding and deployment

The Sterling Navigator-to-Site is a more intensive first step in the self-assessment process. In addition to the steps listed above, the organization completes a profile describing its key success factors. A team of Sterling Examiners spends three to four days on your site interviewing employees and assessing your processes to verify and clarify the information collected in the survey. The Examiners prepare an additional written feedback report with strengths, opportunities for improvement, and recommendations for next steps.

2008 Navigator Resource Document (Inside Pages) ( 375Kb)



Sample Feedback Report - 5pp. (PDF 113Kb)
Price List Information - ( 184kb)
Application of Intent - ( 25kb)
(Due 2 weeks prior to the survey being submitted)

The Sterling Navigator is an organizational self-assessment based on the 2005 Sterling Criteria for Organizational Performance Excellence.

It is in the form of a questionnaire that is completed by members of the organization from different levels and functions.

The completed surveys are sent to the Sterling office, analyzed, and a computer-generated feedback report is prepared for the organization.

The benefits of the feedback report are as follows:

It provides a baseline measurement on how the organization is progressing on its path to excellence

It identifies the major strengths of the organization and the areas most in need of improvement

It is formatted in easy-to-read Pareto charts and bar graphs

To find out more about the Florida Sterling Council, call (850) 922-5316.