Sterling Award


This final step in the Sterling assessment process leads to the recognition of “Role Models for Organizational Performance Excellence.” Applicants for the Governor’s Sterling Award have implemented the Sterling Criteria and are competing to win the state’s most prestigious award for performance excellence.

Governor’s Sterling Award Overview - click here

Governor’s Sterling Award Application Guide and Timelines - Click here
Application of intent is due September 8, 2014 Click here

Organizations submit a 50-page application that is scored against the seven categories of the Sterling Criteria:

  1. Leadership
  2. Strategic Planning
  3. Customer Focus
  4. Measurement, Analysis, and Knowledge Management
  5. Workforce Focus
  6. Operations Focus
  7. Results

When an organization submits a Governor’s Sterling Award application, the Sterling Office assembles a team of six to eight Examiners. These Examiners complete an independent review of the application. They then meet for two days to come to consensus on their findings of strengths and opportunities for improvement, and to prepare for the substantial five to six day site-visit.

On site, the team interviews employees at all levels of the organization, reviews additional documents and results to verify and clarify the original application in its relationship to the Sterling Criteria for Organizational Performance Excellence.

Finally, the team prepares a detailed written feedback report highlighting key strengths and opportunities for improvement for future organizational planning.

The Sterling Panel of Judges selects organizations that have successfully implemented the Sterling Criteria across the organization, and these recipients are recognized at the annual Governor’s Sterling Award Banquet.

Since its inception, the Sterling Council has acknowledged 68 organizations as Governor’s Sterling Award recipients and “Role Models for Organizational Performance Excellence.”

The Governor’s Sterling Award application is most suitable for organizations that:

  • Do long and short-term strategic planning
  • Have a refined set of measures and targets
  • Use comparative and benchmark data to set targets
  • Have identified, documented, and measured the effectiveness of key customer, product, service, business, and support processes
  • Have clearly defined comprehensive human resource plans
  • Have positive results over time (trends) in many to most key business areas
  • Utilize a standardized process to review in-process and end-of-line results, take corrective action, and make improvements

View the Governor's Sterling Award Recipients in HTML format.

Overview of the Sterling Management System Resource Guide, 2014-2015
Click HERE

Organizational Profile Click HERE

To order copies of the Sterling Management System resource Guide, 2014-2015
Call 850-922-5316.

2015 Governor’s Sterling Sustained Excellence

The Governor’s Sustained Excellence Award is designed to enable Governor’s Sterling Award recipients (within four years) to retain their role model status. This high-level assessment process examines how well you have continued to improve and innovate to sustain and grow your organization in a competitive environment. The highly experienced Examiner team will review your application that includes an updated Profile, improvements based on previous feedback, specific sustainability questions, and Results. The site visit is conducted at the Executive level, and you will receive an Executive Summary style feedback report to continue your journey. Your final report will go to the Panel of Judges to determine continued role model status and selection for the award.

Contact the Sterling Office for additional information on the application process. 850-922-5316

All Governor's Sterling Award Recipients

2014 Governor's Sterling Award Recipients
Orange County Public Schools – Operations Division

Walton County Tax Collector’s Office

2014 Governor’s Sterling Sustained Excellence Award Recipients
Florida Department of Health in Miami-Dade County

2013 Governor's Sterling Award Recipients
Pinellas County Tax Collector's Office

2013 Governor’s Sterling Sustained Excellence Award Recipients
Miami-Dade County Parks, Recreation and Open Spaces Department

2012 Governor's Sterling Award Recipients
Florida Hospital Memorial Medical Center, Daytona Beach
Florida Department of Health in Miami-Dade County

2012 Governor’s Sterling Sustained Excellence Award Recipients
Tropic Isles Elementary School, The School District of Lee County

Manatee County Tax Collector
The Depository Trust & Clearing Corporation, DTCC (Tampa)

2011 Governor’s Sterling Sustained Excellence Award Recipients
Hillsborough County Tax Collector
Marion County Sheriff’s Office
Shands Jacksonville Medical Center
St. Johns County Health Department

Florida Hospital
James A. Haley Veterans’ Hospital and Clinics
South Miami Hospital

Miami-Dade County Park and Recreation Department
St. Johns County Health Department
Sunstar Paramedics, Pinellas County
Tropic Isles Elementary School, Lee County

Hillsborough County Tax Collector
Marion County Sheriff’s Office
Orange County Clerk of Courts
Shands HealthCare
The Ritz-Carlton, Sarasota

Brevard Public Schools
Division of Blind Services, Florida Department of Education
Howard D. McMillan Middle School, Miami
Landrum Professional Employer Services, Inc., Pensacola
Miami VA Healthcare System
Quest Diagnostics Incorporated, South Florida Business Unit

Miami-Dade County Health Department (Miami)
Ramblewood Elementary School (Coral Springs)

Previous Recipients of the Governor's Sterling Award

Charles R. Hadley Elementary School, Miami
Tropical Financial Credit Union, Miramar

Cargill Phosphate Production, Riverview
Dante B. Fascell Elementary School, Miami
Motorola iDEN Subscriber Supply Chain Operations, Plantation
North Beach Elementary School, Miami Beach

Boeing Special Operations Forces Aerospace
Support Center, Ft. Walton
City of Coral Springs
Clerk of the Circuit Court, Palm Beach County
Kendale Elementary School, Miami

Miami-Dade County Health Department

City of Jacksonville
Sarasota Memorial Hospital

Azalea Elementary School, St. Petersburg
Northeast Florida State Hospital, Macclenny
The Ritz-Carlton Hotel, Naples

East Coast Transportation, Jacksonville
Florida State Hospital, Chattahoochee

United States Coast Guard Marine Safety Office, Jacksonville
Marjorie Kinnan Rawlings Elementary School, Pinellas Park
Amelia Island Plantation, Amelia Island
Florida Department of Revenue
Florida Department of Labor – Division of Unemployment Compensation

Cargill Juice Products, Frostproof
City of Coral Springs
Omni Jacksonville Hotel, Jacksonville

AT &T American Transtech, Jacksonville
Baptist Hospital of Miami
Merrill Lynch Credit Corporation, Jacksonville
Mike Shad Ford, Jacksonville

AT & T Paradyne, Largo
Honeywell Military Avionics Guidance & Navigation Operation, Clearwater
Merrill Lynch Insurance Group Services, Jacksonville
Morton Plant Mease Healthcare, Clearwater

Florida Hospital, Orlando
Group Technologies Corporation, Tampa
John Crane Belfab, Daytona Beach
Monsanto Company, Nylon Fibers Division, Pensacola
Naval Station, Mayport
Sacred Heart Hospital, Pensacola

Armstrong World Industries, Pensacola
AT&T Universal Card Services, Jacksonville
Honeywell Space Systems Division, Clearwater
Pinellas County Schools, Largo

To find out more about the Florida Sterling Council , call (850) 922-5316.