Products and Services : Training & Development

Summer/Fall Classes & Registration Form Link

Courses offered: Summer (s), Winter (w), Customized (c)

Understanding the Sterling Criteria: A Management System for World-Class
Performance (s,w,c)
What are the best practices for managing successful organizations?

Understanding the Sterling Navigator (c)
What if you want to get a baseline assessment of how your organization measures up to performance excellence, and you employees don’t know any of the language?

Building Your Organizational Profile (c)
What are the critical success factors for your organization?

Organizational Self-Assessment Training: Measuring your Organization against World-Class Standards (c)
Does your organization want a fast-track start in assessing itself for performance excellence?

Balanced Scorecard for Performance Excellence (s,w,c)
How do you begin with the end in mind and measure the right things?

Leading to Performance Excellence (s,w,c)
What do leaders of world-class organizations do?

Knowledge Management (s,w,c)
How do we build a system to capture and use past, present, and future knowledge?

Getting Started on the Challenge (c)
What does it involve? How do we form teams?

How to Prepare a Sterling/ Baldrige Application (s, c)
What are some tips and tools you can use in compiling an application?

Internal Assessors Training: Building Capacity to Assess Organizational Performance and Write Feedback for Improvement (c)
How can you build expertise in your organization if you can’t commit the time to become Sterling Examiners?

Evaluating Applications (s)
How do you write feedback and score applications? - Sterling Examiners only.

Sterling Examiner Training (s)
What is the highest level of learning you can attain personally and to help your organization? – Sterling Examiners only.

How to Prepare for a Sterling/Baldrige Site Visit (w, c)
Description & link coming soon.