Sterling Conference Sponsor
Hillsborough County Tax Collector
Doug Belden was elected Hillsborough County Tax Collector in 1998 with a simple goal: to save taxpayer dollars through consolidation and efficiency, while improving service for the public. Doug brought public and private sector business experience to the Tax Collector’s office, working as a prominent real estate developer in Tampa before joining the staff of the State Attorney’s Office as administrator of the Elderly Abuse Task Force in 1996. He ran for the office of Tax Collector twice unopposed and once with over 70% of the vote. Doug currently serves on the Board of the Florida Sterling Council.
Since taking office, Doug has pledged to make the Hillsborough County Tax Collector’s office “the most modern and efficient agency in the state of Florida.” Doug has truly created a focus on continuous improvement and performance excellence in his organization. Under his leadership, the Tax Collector’s office has reduced branch office customer wait times from over 60 minutes in 1998 to 15 minutes today. Even in these tough economic times with budget cuts and no pay raises, he achieved a 97% employee satisfaction rate in 2010. Through his focus on sustainability and innovation, he has maintained a customer satisfaction rate of over 97% for the past 8 years and operates a call center and payment processing center with world class performance levels.
In 2004, Doug and his leadership team adopted the Sterling Management System. As a result, the Tax Collector’s office received a Sterling Quality Achievement Award for Visionary Leadership in 2006 and for Disaster Planning in 2007. In 2008, the organization was a recipient of the Florida Governor’s Sterling Award for Performance Excellence - making his office the first county tax collector in the state and the first government organization in Hillsborough County to be recognized. In 2011, the Tax Collector’s office received the Governor’s Sterling Sustained Performance Excellence Award for continuing to serve as a role model for the public sector in Florida – and his journey doesn’t end here. His staff has also embarked on their journey to become a Malcolm Baldrige National Performance Excellence Award Recipient.
Chairman of the Florida Sterling Foundation
Past President of Florida Tax Collector’s Association
Florida Tax Collector’s Association Strategic Planning Committee
Florida Tax Collector’s Association Legislative Committee
2011 Graduate of the FBI Citizens Academy