Annual Conference : Schedule

3:00 p.m.

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Conference Registration & Information

Tuesday, May 27, 2008

7:00 a.m.

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Conference Registration & Information

8:00 a.m.

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Full Day Pre-Conference Workshops (additional payment required - see registration form)
- 2009 Sterling Criteria: Managing for a Sustainable Future
- DMAIC: The World's Problem Solving Process Made Simple
- The Key to Achieving and Sustaining High Performance
- Implementing the Sterling Criteria: Who you gonna call? Sterling!

1:00 p.m.

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5:00 p.m.

3:00 p.m.

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4:30 p.m.

Conference Preview Session

7:00 p.m.

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8:30 p.m.

Conference Preview Session

7:00 a.m.

Conference Registration & Information

7:00 a.m.

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Continental Breakfast

7:00 a.m.

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Conference Preview Session

8:00 a.m.

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9:30 a.m.

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Coffee Break

9:50 a.m.

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Workshop Sessions (Ten Concurrent Sessions)

11:30 a.m.

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Networking Luncheon

12:15 p.m.

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Grand Opening Products & Services Exposition

1:30 p.m.

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Workshop Sessions (Ten Concurrent Sessions)

3:00 p.m.

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Networking Break

3:15 p.m.

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4:45 p.m.

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7:00 a.m.

Conference Registration & Information

7:00 a.m.

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7:45 a.m.

Continental Breakfast in the Expo Hall

8:00 a.m.

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9:00 a.m.

9:00 a.m.

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9:20 a.m.

Coffee Break

9:20 a.m.

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10:50 a.m.

Workshop Sessions (Ten Concurrent Sessions)

11:00 a.m.

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11:45 a.m.

Networking forums by Sector - City/County, Education, Health Care, Business, & Not-for-Profit, and State Government

11:50 a.m.

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12:35 p.m.

Networking Luncheon by Sector

12:35 p.m.

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1:45 p.m.

Closing of Expo Hall with Dessert and Raffle

1:45 p.m.

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3:15 p.m.

Workshop Sessions (Ten Concurrent Sessions)

3:15 p.m.

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3:30 p.m.

Networking Break

3:30 p.m.

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5:00 p.m.

Closing Session – Team Showcase

7:00 a.m.

7:00 a.m.

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7:45 a.m.

8:00 a.m.

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9:00 a.m.

Opening Session - Keynote Address
Simon T. Bailey , Chief Catalyst of Brilliance, The Imagination Institute, Inc.
Brilliant Service is the Bottom Line

9:00 a.m.

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9:20 a.m.

9:20 a.m.

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10:50 a.m.

10:50 a.m.

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11:00 a.m.

11:00 a.m.

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12:00 p.m.

Closing Session – Keynote Address
Michael Levinson, City Manager, City of Coral Springs, Florida
Sterling Leads to Baldrige:  The City of Coral Springs Journey

12:00 p.m.

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2:00 p.m.

2:00 p.m.

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4:00 p.m.

5:00 p.m.

6:00 p.m.

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6:30 p.m.

6:30 p.m.

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10:30 p.m.

16th Annual Governor’s Sterling Award Banquet & Ceremony

10:30 p.m.

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Until