Annual Conference : Pre-Conference Sessions
2008 Pre-Conference Sessions
16th Annual Sterling Conference "The Competitive Advantage"
1992 - 2008
Tuesday May 27, 2008 - Full Day Pre-Cons
2009 Sterling
Criteria: Managing for a Sustainable Future (Requirement for all new
examiner applicants)
8 a.m. – 5 p.m. (Continental Breakfast and Lunch is included.)
DMAIC: The World's Problem Solving Process Made
Simple
8 a.m. – 5 p.m. (Continental Breakfast and Lunch is included.)
Process Management: The Key to Achieving and
Sustaining High Performance
8 a.m. – 5 p.m. (Continental Breakfast and Lunch is included.)
Implementing the Sterling Criteria: Who
you gonna call? Sterling!
8 a.m. – 5 p.m. (Continental Breakfast and Lunch is included.)
Tuesday May 27, 2008 - Half Day Pre-Cons
Successful Strategy Execution: A Step-By-Step
Guide to Maximizing Performance Results
1 p.m. – 5 p.m.
2009 Sterling
Criteria: Managing for a Sustainable Future
(Requirement for all new
examiner applicants)
Tuesday, May 27, 2008 / 8 a.m. – 5
p.m.
(Continental Breakfast and Lunch is included.)
 |
John Pieno Chairman The Florida Sterling Council |
Organizations have used the Sterling/Baldrige Criteria successfully to manage and improve their performance since 1987. They have faced different challenges over the years, but have successfully addressed changing conditions and have secured a competitive advantage by having strategies focused on their vision of the future. The Sterling Management System helps organizations ask the right questions to comprehensively look at their management of processes for today and their planning and execution for a sustainable future. This session will focus on the seven categories of best practices upon which the system is based. Through lecture, discussion, examples from Sterling Award recipients, and table exercises, participants will understand the how linking vision, strategies, measures, and work at all levels, enables your organization to improve communication, productivity, and effectiveness.
Upon completion of this pre-conference session, the participants will be able to:
- Identify the most important sustainability factors for their organizations
- Use the Criteria to determine their strengths and opportunities against research-based, sustained standards of excellence
- Engage and unite leaders and the workforce in accomplishing goals through establishing a culture of excellence, aligning processes, having the right measurement system, and focusing resources
Participants will take away the following tool, technique, and/or guide upon completion of this pre-conference session:
- A checklist for getting started and a baseline assessment tool
Cost: $300 for full-conference attendees, $350 for non-conference attendees
DMAIC: The World's Problem Solving Process Made Simple
Tuesday, May 27, 2008/ 8 a.m. - 5 p.m.
(Continental Breakfast and Lunch is included.)
 |
Steve Dickinson President Practical Quality Services Inc. |
Around the globe Six-Sigma Green and Black Belts (and others) are using the DMAIC (Define, Measure, Analyze, Improve) process to make breakthrough improvements in work processes and methods. The DMAIC process has proven to be the most successful and universally utilized problem solving process in the world.
The past 3 years the Sterling Conference has offered the DMAIC track, 5 short seminars, one for each step of the DMAIC process to standing room crowds in some sessions. Many attendees stated on their evaluation forms that they would prefer to have a single session for the DMAIC process that would permit them to attend other conference sessions as well.
As a result, the DMAIC pre-conference session will be provided to allow attendees to learn all 5 steps, all 39 sub-steps and the basic tools most frequently used in the DMAIC analysis. Attendees will receive the entire DMAIC training and reference manual even though there will not be time to cover it all in detail in a one day session. Focus of the 1-day session will include:
- An overview of the entire DMAIC 5-step process and the 39 sub-steps.
- Workshop time is focused on the use & practice of the more technical and analytical portions of the process where students typically need more instruction and guidance. This includes the analytical tools needed for problem stratification, root cause analysis and results determination and presentation.
- Review of 3 case studies that include the entire DMAIC process documentation
- Demonstration of QI Macros and Excel software used for statistical analysis and chart and graph production.
The reference manual is detailed enough to allow you to utilize the sections not covered in the pre-con to perform the entire DMAIC process. Areas covered in detail in the reference manual but not in the workshop are:
- Planning the project, developing a project charter.
- Implementation planning and implementation
- Process Standardization and control
Advanced statistical tools are not covered in this workshop.
Cost: $300 for full-conference attendees, $350 for non-conference attendees
Process Management: The Key to Achieving and
Sustaining High Performance
Tuesday, May 27, 2008 / 8 a.m. - 5 p.m.
(Continental Breakfast and Lunch is included.)
 |
Robert H. Seemer President and Chief Operating Officer Electronic Training Solutions, Inc. (ets) |
 |
Phil Centonze Co-Founder POS-IMPACT LLC |
Work and success, regardless of whether you are in government or private business requires the management of processes. To successfully manage your processes you need to measure and make improvements which have impact from your customers’, and leaders’, perspectives.
To derive the maximum benefits from process management, you need to understand how to organize, prioritize and select your organization’s processes. You must also be able to demonstrate how your process impacts your organization’s customers, workforce, and financials. Finally, you must be able to apply logic and analytical tools to develop high impact improvement strategies which will enable you to sustain higher levels of process performance.
Upon completion, participants will be able to:
- Organize and select priority processes.
- Understand a high impact approach for flowcharting a process to identify improvement opportunities.
- Develop outcome measures for a process which address quality, cost and time factors.
- Select in-process measures to be used for day to day management and prediction.
- Apply the ets six sigma DMAIC methodology to improve any process.
Participants will take-away the following tool, technique, and/or guide upon completion of this pre-conference session:
- The ets process management manual used in the workshop.
- A process management example which includes how to develop outcome and in-process measures.
- An ets six sigma DMAIC example which shows how to improve a process, step by step.
- ets six sigma checklists for both process management and DMAIC
Cost: $300 for full-conference attendees, $350 for non-conference attendees
Implementing the Sterling Criteria: Who you gonna call? Sterling!
Tuesday, May 27, 2008 / 8 a.m. - 5 p.m.
(Continental Breakfast and Lunch is included.)
 |
Pat Sciarappa Organizational Development Coordinator The Florida Sterling Council |
Prerequisite: Sterling Criteria training or working knowledge of the Criteria
You know the Criteria, but what do you do with it? You think it’s going to be difficult. You understand the benefits in implementing the Sterling Management System to prepare your organization for the future and to gain a competitive advantage today, but how do you make the Criteria work for you? What if you want to write an application? Doesn't’t it take too much time?
This session is designed to give you strategies, tools, and processes for using the Criteria to guide your actions. You will learn processes that work to accelerate progress whether your organization is simply looking to improve or you are applying for the Governor’s Sterling Award. Examples will include user friendly templates for looking at your organization as an integrated, unified system, linking your key process inputs and outcomes to customers, and for answering Criteria questions. You will examine some strategies used by Sterling and Baldrige recipients, as well as others who are moving toward that goal.
Upon completion of this pre-conference session, the participants will be able to:
- Create an overall plan, with timelines and reviews, to implement the Sterling Management System
- Build successful teams to drive and monitor the implementation of the Criteria in their organizations
- Use templates to visually understand, communicate the organization’s work, and identify some strengths and opportunities for improvement
- Capture information needed to accelerate the process of writing a Governor’s Sterling Award or Challenge application
Participants will take away the following tool, technique, and/or guide upon completion of this pre-conference session:
- A CD with templates and checklists for Getting Started and moving forward in your organization’s journey to performance excellence
Cost: $300 for full-conference attendees, $350 for non-conference attendees
Successful Strategy Execution: A Step-By-Step Guide to Maximizing Performance Results
Tuesday, May 27, 2008/ 1 p.m. - 5 p.m.
 |
David Harrawood SterlingModel.com |
Successful Strategy Execution: A Step-By-Step Guide to Maximizing Performance Results Description of Workshop Creating a brilliant strategy or strategic plan is simple compared to actually implementing it. Just because senior leaders know what the most important goals are does not mean the goals are deployed and understood throughout the organization and by all employees.
The inability to take high-levels goals and strategies and translate them into actions to maximize key performance results is a significant problem facing most organizations today, regardless if you are public, private, or non-profit. Several studies confirm that less than 10% of all business strategies are effectively implemented and that poor execution is the number one reason businesses fail in today’s marketplace.
This session will introduce you to the leading best practices and practical tools to successfully execute your strategy, drive performance excellence, and improve your business results.
Upon completion, participants will be able to:
- Learn how to easily identify your organizations most critical goals and strategic objectives enabling you to focus on the vital few areas that will have the greatest impact.
- Understand how to align goals, strategic objectives, performance measures, targets and action plans throughout your organization.
- Learn best-practices from Sterling and Baldrige award-winning organizations.
- Understand the primary reasons strategy executions fail and what you can do to avoid them.
- Practice techniques for cascading goals using easily-customized templates.
Participants will take-away the following tool, technique, and/or guide upon completion of this pre-conference session:
- Strategic and business planning templates.
-
Best practices examples from Sterling and Baldrige awarding-winning organizations.
Cost: $200 for full-conference attendees, $250 for non-conference attendees