2012 Conference Schedule

20th Annual Sterling Conference

Click here for the pdf version of the Conference Schedule

Click here for Session at a Glance Conference Workshops

Click here for the 2012 Conference Flyer.

Click here for the Sterling Conference Brochure

7:00 a.m. – 6:15 p.m.
Conference Registration & Information
8:00 a.m. – 4:00 p.m.
Florida’s 3rd Annual Education Summit
9:00 a.m. – 5:00 p.m.
Florida’s 2nd Annual Healthcare Symposium
8:00 a.m. – 5:00 p.m.
Full-Day Pre-Conference Workshops (additional payment required-see registration form)
- 2012-2013 Sterling Criteria: An Overview of Managing for Sustainability
- Getting Higher Level Results from Training Through Accelerated Learning Curriculum Design and Implementation
1:00 p.m. – 5:00 p.m.
Half-Day Pre-Conference Workshops
Value Stream Mapping for Transactional Processes (additional payment required-see registration form)
3:00 p.m. – 4:30 p.m.
Conference Preview Session
7:00 p.m. – 8:30 p.m.
Conference Preview Session

7:00 a.m. – 5:30 p.m.
Conference Registration & Information
7:00 a.m. – 7:45 a.m.
Continental Breakfast
8:00 a.m. – 9:30 a.m.
Opening Session:
- Dr. Michael Perich, Consultant for Continuous Improvement, Montgomery County Public Schools, "Strategic Organizational Transformation" (2010 Baldrige National Quality Award Recipient)
9:30 a.m. – 9:50 a.m.
Coffee Break
9:50 a.m. – 11:20 a.m.
Workshop Sessions (Eight Concurrent Sessions)
11:30 a.m. – 12:15 p.m.
Networking Luncheon
12:15 p.m. – 1:30 p.m.
Grand Opening Products & Services Exposition
1:30 p.m. – 3:00 p.m.
Workshop Sessions (Eight Concurrent Sessions)
3:00 p.m. – 3:15 p.m.
Networking Break
3:15 p.m. – 4:30 p.m.
Closing Session: Governor’s Sterling Award Winner Leadership Panel Two 2011 Governor’s Sterling Award Recipients & Four Sustained Excellence Recipients
4:30 p.m. – 6:00 p.m.
Networking Reception in Expo Hall

7:00 a.m. – 5:00 p.m.
Conference Registration & Information
7:00 a.m. – 7:45 a.m.
Continental Breakfast in the Expo Hall
8:00 a.m. – 9:00 a.m.
Opening Session: Mr. Ken Schiller, President & CEO, K & N Management, ” The Love of Excellence” (2010 Baldrige National Quality Award Recipient)
The Love of Excellence Flyer
9:00 a.m. – 9:20 a.m.
Coffee Break
9:20 a.m. – 10:50 a.m.
Workshop Sessions (Eight Concurrent Sessions)
10:50 a.m. – 11:15 a.m.
Networking Break
11:15 a.m. – 12:15 p.m.
Networking Forums by Sector – Nonprofit (including government), Education, Health Care, & Business
12:15 p.m. – 1:00 p.m.
Networking Luncheon by Sector
12:30 p.m. - 6:00 p.m.
Florida STEM Manufacturing & Education Forum
1:00 p.m. – 2:00 p.m.
Closing of Expo Hall with Dessert and Raffle
2:00 p.m. – 3:30 p.m.
Workshop Sessions (Eight Concurrent Sessions)
3:30 p.m. – 3:45 p.m.
Networking Break
3:45 p.m. – 5:15 p.m.
Closing Session: Team Showcase Competition, Click here for more info

7:00 a.m. - 4:00 p.m.
Conference Registration & Information
7:00 a.m. – 7:45 a.m.
Continental Breakfast
8:00 a.m. – 9:30 a.m.
Workshop Sessions (Eight Concurrent Sessions)
9:30 a.m. – 9:45 a.m.
Break
9:45 a.m. – 11:15 a.m.
Workshop Sessions (Eight Concurrent Sessions)
11:15 a.m. – 11:30 a.m.
Break
11:30 a.m. – 12:30 p.m.
Closing Session: Kyle O’Neal, Brand Engagement Manager, Southwest Airlines, "Customer Engagement: Southwest Airlines Style"
12:30 p.m. – 2:00 p.m.
Lunch on Your Own
2:00 p.m. – 4:00 p.m.
Bonus Session
5:00 p.m. - 6:30 p.m.
Banquet Will Call
5:30 p.m. – 6:30 p.m.
Governor's Reception
6:30 p.m. – 10:30 p.m.
20th Annual Governor's Sterling Award Banquet
10:30 p.m. – Until
After Banquet Celebration