Click here for Sterling Video Testimonials

"The Florida Sterling Council offers tools and training that work for all types of organizations. The Sterling Council gives Floridians the opportunity to learn how successful private companies and public organizations thrive, even while facing challenges. This award is the highest award an organization in Florida can receive for performance excellence. The Governor’s Sterling Award process is an efficient and laser-like tool that saves Florida businesses millions of dollars annually. As we work to create a business-friendly environment and more jobs for hard-working Floridians, organizations like the Sterling Council help create a top-notch place for people to live, work, and play."

Governor Rick Scott
State of Florida

Click here for Governor Scott’s message about the 2011 Sterling Award Recipients

Governor Crist's Challenge to You

Governor Crist's Video Message

"The Sterling Management Model is recognized as one of the most comprehensive ways for any organization to improve performance and drive excellent results. I challenge all leaders to explore Sterling as a strategy to increase efficiency, innovation, and success for your organization and continue Florida's vision of a state of excellence."

Governor Charlie Crist
Former Florida Governor

Customer Testimonials

"Our mission at Wells Fargo is to build strong and vibrant communities, improve the quality of life, and make a positive difference. The Florida Sterling Council is vital in accomplishing these goals and many others. We are proud to support the Florida Sterling Council’s commitment to the community."

Connie Smith, Community Affairs Manager - Florida
Wells Fargo

"The Sterling feedback report, based on the on-site visit, provided us with a comprehensive, accurate, and actionable document to inform our next cycle of improvement."

Terry Owen, Senior Vice President
Florida Hospital

"We are committed to bringing all of our departments through the Sterling process, not because we want to win awards, but because the journey is so informative and valuable to our management team and our organization. Winning awards just validates what we are doing. But it's really just about the journey."

George Burgess
County Manager Miami-Dade County

"Since implementing the Sterling framework our Finance and Budget Office has earned a high degree of respect and customer satisfaction from Commission staff. The streamlining and clarification of administrative process steps has improved support to our Biologists and Law Enforcement Officers. This has relieved them of many administrative duties and allowing them to more effectively meet the goals of their core mission."

Ken Haddad, Executive Director
Florida Fish and Wildlife Conservation Commission

"The Sterling Management System has helped Tropic Isles Elementary School identify and prioritize our opportunities for improvement, develop processes and action plans to effectively address those opportunities, and use data to determine which plans are most effective. The Sterling Management System, coupled with the hard work of our outstanding staff, has helped Tropic Isles achieve consistently favorable trends and class-leading comparative results in all important measures of academic performance."

Dr. James Browder, Superintendent
Lee County Schools
Donald Bryant, Principal
Tropic Isles Elementary School

"Supporting Florida's many small businesses is a crucial step to ensure our economic health. The Sterling Small Business Blueprint is an excellent tool and guide to help small business achieve profitability and growth."

Mark Wilson, President and CEO
Florida Chamber of Commerce

"The investment that we have made in Sterling will pay dividends for years to come. Because of the Sterling model, our constituents will continue to be grateful for the outstanding customer service that they receive in this office."

Lydia Gardner, Clerk
Orange County Clerk of Courts

"Using the Sterling/Baldridge management system helped Shands HealthCare accelerate our improvement efforts. It was a catalyst that led us to enhance our use of performance measures and improve our outcomes. This process builds our competitive advantage and return on investment to strengthen our organization for years to come. Our ultimate focus is to provide outstanding service and operations resulting in the highest levels of quality care for our patients."

Timothy M. Goldfarb, CEO
Shands HealthCare

"The Sterling process helped The Ritz Carlton, Sarasota improve the execution of our strategy, enhance workforce engagement, and demonstrate sustained customer loyalty and business results."

Jim McManemon, General Manager
The Ritz-Carlton, Sarasota

"Leadership commitment to continuous improvement and using the Sterling management model to drive high performance has helped us develop a culture of service excellence in each of our organizations. We now provide our public services to citizens of our communities in a more timely, efficient, and cost-effective manner."

Doug Belden, Tax Collector
Hillsborough County Tax Collector

"Through the rigorous Sterling process, Quest Diagnostics has demonstrated that our Six Sigma, Lean and other continuous improvement methodologies have enhanced the quality, efficiency and reliability of testing we do on approximately 20,000 patient specimens in South Florida each day. These efforts are successfully putting the patient first, generating a patient satisfaction rating of 97 percent. This is just one of the several indicators, revealed through the Sterling assessment, that our operations in South Florida are generating competitive advantage and a favorable experience for patients."

Jim Panzer, Managing Director South Florida
Quest Diagnostics Incorporated

"Our mission is to serve every student with excellence as the standard. The Sterling feedback report confirmed that continued improvement is a primary focus of our School Board and our high quality employees, as we concentrate on student performance and doing what is best for students. Leading a generation to first in the nation is not simply a slogan for us, but rather a cause in which we deeply believe and will achieve."

Dr. Richard A. DiPatri, Superintendent
Brevard Public Schools

"The Sterling Challenge assessment was a great process to begin our small business's pursuit of excellence. The site visit and feedback report that we received based on the detailed examination helped us to focus on improvements in our company and prepare our employees for the more detailed Governor's Sterling Award process. Both processes helped us to focus on the leadership systems needed to sustain our competitive edge and return on investment."

Britt Landrum, Jr., President & CEO
Landrum Professional Employer Services

"We began our journey is 1997 with leadership's commitment to continuous improvement and performance excellence. The Sterling/Malcolm Baldrige Criteria provided the framework for our management system and helped us to define our mission, vision, values, and strategic priorities. As a result, we have transitioned from a reactive to proactive high performing culture that is data-driven and embraces its internal and external customer groups. The criteria have enabled us to sustain our direction, measure and improve how service is delivered to our customers, and develop and strengthen collaborative community partnerships that have resulted in positive trends for critical health outcomes."

Lillian Rivera, Administrator
Miami-Dade County Health Department

"We have adopted the Baldrige model as our corporate approach for all 12 Divisions in Alabama, Georgia, and Florida to manage our business. Our company has created a leader-driven team based culture focused on data based decisions, and has established a Balanced Scorecard to measure and monitor our success. These approaches have enabled us to focus on, and improve, what's most important to our business and sustain our competitive edge."

Matthew Dent
VP, Corporate Development
Buffalo Rock Company (Pepsi Bottler & Distributor)

"Three years ago, we began our Sterling journey by completing a Navigator survey then progressed to the Sterling Challenge assessment this past year. In 2007-08, we plan on applying for the Governor's Sterling Award and continuing our journey to organizational performance excellence. We have received tremendous value from the site visits and feedback reports. We will continue to use the Sterling Criteria as our management model so that we can strategically incorporate world-class management approaches."

Lorraine Stickland
President & CEO
Fringe Benefits Management Company

2010 Annual Conference Testimonials

"As is always the case when I attend the Sterling Conference I walked away with new insights on how I can to help my organization continue our journey towards performance excellence. The presenters were excellent in that they were both inspiring and informative. The networking and opportunities to benchmark other successful organizations was terrific, not to mention that it was great fun. Overall, 10 out of 10."

Clayton Fitzhugh
Vice President & Chief Human Resource Officer Catholic Health East

"The conference was impressive. I was very satisfied with all aspects of the event. Great job!"

Ricarda Leanillo

"I had a GREAT time... volunteering and participating. Great event, great venue, great speakers."

Karim Houry
Vice President, Business Reengineering and Quality, The Depository Trust & Clearing Corporation

"The Sterling conference provided a comprehensive range of topics and speakers relevant to today's issues. I was able to maximize my time by being able to select sessions from various "tracks" based on their applicability to our organization. Sterling staff did an excellent job of coordinating the entire conference and anticipating the needs of attendees."

Marla S. Golberg
Office of Strategic Business Management, Miami-Dade County

"Thanks so much for super trip to Florida Sterling. You guys set the standard for state conferences"

Dr. Terry Holiday
Commissioner of Education, State of Kentucky

"The conference was great; kudos to the whole Sterling Council Thank you for all your assistance"

Juan Armas
Manager, Training & Development Miami-Dade Park & Recreation Department

"To me this was the opportunity for the best performers across all industries to come together; both presenters and attendees are sources of great ideas to bring to our organization. The networking was invaluable; this conference is a must for every organization interested in top performance".

Sofia R. Gonzalez
Director of Human Resources, Operations JW Marriott Orlando, Grande Lakes

"We always come back from the Conference so energized and focused on performance excellence. It really does validate our belief in, and culture of continuous performance improvement!"

Brenda Fenech-Soler
Public Information Officer St. Johns County Health Department

"My office has implemented best business practices gleaned from the Florida Sterling Conference for over five years. It has never been about the award because we already feel like winners. We are, however, working very hard in applying for the Governor's Sterling Award and look forward to the examiners' visit." "

Ken Burton Jr.
Manatee County Tax Collector

Additional Testimonials

Sterling Examiners say....
"... a wealth of knowledge, cutting edge ideas, and priceless experience."
"...excellent networking opportunities, awesome training and development."
"The depth of the Sterling examination process taught me more about what it takes to be a high performing organization than I learned in my MBA program."

Applicants say.....
"...the most well rounded view of organizational performance an executive can get."
"...the best organizational feedback to drive business results."
"The Governor's Sterling Award process was a rewarding experience for our employees and Leadership Team that helped us focus on what's most important to satisfy our customers."